Support

Need help with the extension?

Most issues clear up in a minute. Find your answer below, or email me.

Quick fixes that usually work.

Clicking a word does nothing.

You are probably on a page where the extension stays asleep on purpose (editors like Google Docs, Notion, code surfaces). Try the same word in an article or comment thread. If it is still silent, toggle the extension with Alt+Shift+L to confirm it is on.

The popover says my trial or plan expired.

Sign in at immerread.com and start a new trial or renew. The extension reads your subscription state from your immerread.com session, so anything you fix there reflects in the popup within a few seconds.

I am signed in at immerread.com but the extension still shows me as signed out.

Refresh immerread.com once with the extension installed. The auth handshake runs on page load. After the refresh, click the extension icon to confirm the signed-in state.

The audio button does not play.

Make sure your system audio is not muted, then click the speaker icon once. First play on a new word takes a beat while the audio generates; later plays are instant. If autoplay was on and you want to disable it, open the extension popup and toggle "Autoplay pronunciation".

The keyboard shortcut Alt+Shift+L does not toggle the extension.

Chrome only registers extension shortcuts on a clean install, not soft reloads. Go to chrome://extensions/shortcuts, find ImmerRead Lookup, and rebind the shortcut there. Pick any combo that is not already taken.

How do I uninstall?

Go to chrome://extensions, find ImmerRead Lookup, click Remove. Your saved vocabulary stays in your immerread.com account.

Still stuck

Email me directly.

[email protected]

I read every message. Replies usually within a day.

For questions about what data the extension collects, see the privacy policy.